Terms and conditions
Effective Date: June 1, 2025 | Last Updated: June 1, 2025
1. About These Terms
These Terms and Conditions («Terms») govern your use of the VisualOps website located at visual-ops.com and any information, tools, or services offered through it.
By accessing or using this website, you agree to be bound by these Terms. If you do not agree, please do not use the website.
These Terms apply to visitors, leads, and prospective clients. They do not constitute a service agreement. Any engagement for creative production services is governed by a separate Client Service Agreement signed between VisualOps and the client.
| Operated by: | Ciao Creative Lab, LLC (operating as VisualOps) |
| Address: | 1555 Bonaventure Blvd #163, Weston, FL 33326, United States |
| EIN: | 99-4072682 |
| Contact: | gian@ciaocreativelab.com |
| Website: | visual-ops.com |
2. Description of Services
VisualOps is a B2B creative production subscription service. We provide dedicated design and content production capabilities to businesses through monthly subscription plans. Our model includes:
- Ongoing creative production — design, visual assets, motion, and content
- Dedicated creative team capacity based on the selected plan tier
- Delivery of assets according to agreed scope and turnaround times
- Direct collaboration with a team of designers and an HTML developer
Service plans available (reference only — subject to change):
| Plan | Monthly Investment | Best For |
| Starter | $3,500/month | Growing businesses needing consistent creative support |
| Growth | $6,500/month | Companies replacing or augmenting an in-house design function |
| Studio | $12,000/month | Organizations requiring full creative production capacity |
Important: Pricing shown on this website is for informational purposes only and does not constitute a binding offer. Final pricing, scope, and terms are established in a separate written agreement following your consultation call.
3. No Purchase on This Website
This website is a lead generation platform only. We do not:
- Sell services directly through this website
- Process payments on this website
- Establish binding commercial agreements through web forms or consultation requests
Submitting a contact or consultation form does not create any contractual obligation on either party. It initiates a sales process that may lead to a formal proposal and, if agreed, a signed Client Service Agreement.
4. ROI Calculator and Estimates
Our website may include an ROI calculator or cost comparison tool («Calculator»). By using it, you acknowledge that:
- The Calculator provides illustrative estimates only, not guaranteed financial outcomes
- Results are based on generalized industry averages and hypothetical scenarios
- No representation is made that your actual results will match Calculator outputs
- VisualOps is not liable for business decisions made based on Calculator results
The Calculator is a marketing tool designed to help you understand potential value. It is not a financial, accounting, or legal advisory instrument.
5. Intellectual Property
5.1 Website Content
All content on this website — including text, graphics, logos, images, case studies, and the website’s visual design — is the property of Ciao Creative Lab, LLC or its content suppliers, and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works of any website content without our prior written consent.
5.2 Client Work (Post-Engagement)
Intellectual property rights for deliverables produced under a client engagement are governed exclusively by the Client Service Agreement executed between the parties. Nothing in these Terms transfers any ownership of creative deliverables.
6. Use of the Website
You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others. You must not:
- Attempt to gain unauthorized access to any part of the website or its underlying systems
- Transmit any viruses, malware, or harmful code
- Use automated tools (scrapers, bots) to extract content from this website
- Submit false, misleading, or fraudulent information through any form
- Harass, impersonate, or harm any person in connection with your use of the website
- Violate any applicable law or regulation
We reserve the right to restrict or terminate access to the website for any user who violates these Terms.
7. Third-Party Links
This website may contain links to third-party websites or services. These links are provided for convenience only. We do not control, endorse, or assume responsibility for the content, privacy practices, or availability of third-party sites. Accessing them is at your own risk.
8. Disclaimer of Warranties
This website and its content are provided on an «as is» and «as available» basis, without warranties of any kind, express or implied, including but not limited to:
- Warranties of merchantability or fitness for a particular purpose
- Warranties that the website will be error-free, uninterrupted, or secure
- Warranties regarding the accuracy or completeness of any content
9. Limitation of Liability
To the fullest extent permitted by applicable law, Ciao Creative Lab, LLC and its affiliates, officers, employees, and agents shall not be liable for:
- Any indirect, incidental, consequential, special, or punitive damages
- Loss of profits, revenue, data, goodwill, or business opportunities
- Damages arising from your use of, or inability to use, this website
- Business decisions made based on information, estimates, or tools (including the ROI Calculator) provided on this website
Cap on liability: Since no financial transaction occurs on this website, our total liability to you for any claim arising from use of this website shall not exceed USD $100. This cap does NOT apply to signed Client Service Agreements, which carry their own negotiated liability terms.
Some jurisdictions do not allow certain warranty exclusions or liability limitations. In such cases, our liability is limited to the maximum extent permitted by law.
10. Indemnification
You agree to indemnify, defend, and hold harmless Ciao Creative Lab, LLC and its affiliates, officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from:
- Your use of this website in violation of these Terms
- Your violation of any applicable law or regulation
- Any false or misleading information you submit through this website
11. Privacy
Your use of this website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using this website, you agree to the data practices described in the Privacy Policy.
12. Modifications to the Website and Terms
12.1 Website Changes
We reserve the right to modify, suspend, or discontinue any part of the website at any time without notice, including pricing information, plan descriptions, and available tools.
12.2 Terms Changes
We may update these Terms at any time. Changes take effect upon posting to this page with an updated «Last Updated» date. Your continued use of the website after changes are posted constitutes your acceptance of the revised Terms.
13. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict of law provisions.
Any disputes arising from these Terms or your use of this website shall be resolved as follows:
- Parties will first attempt to resolve disputes informally through good faith negotiation within 30 days of written notice
- If unresolved, disputes shall be submitted to the competent courts of Broward County, Florida
14. Entire Agreement
These Terms, together with our Privacy Policy and any signed Client Service Agreement, constitute the entire agreement between you and VisualOps regarding your use of this website. They supersede all prior communications or understandings relating to the same subject matter.
15. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
16. Contact
For questions about these Terms:
| Company: | Ciao Creative Lab, LLC (operating as VisualOps) |
| Address: | 1555 Bonaventure Blvd #163, Weston, FL 33326, United States |
| EIN: | 99-4072682 |
| Email: | gian@ciaocreativelab.com |
| Website: | visual-ops.com |