Privacy Policy
Effective Date: June 1, 2025 | Last Updated: June 1, 2025
1. Who We Are
VisualOps is a B2B creative production subscription service operated by Ciao Creative Lab, LLC. We provide design and content production capabilities to businesses through monthly subscription plans.
| Legal Entity: | Ciao Creative Lab, LLC (operating as VisualOps) |
| Address: | 1555 Bonaventure Blvd #163, Weston, FL 33326, United States |
| EIN: | 99-4072682 |
| Privacy Email: | gian@ciaocreativelab.com |
| Website: | visual-ops.com |
For any privacy-related questions, contact us at: gian@ciaocreativelab.com
2. What Information We Collect
2.1 Information You Provide Directly
When you submit a consultation request or contact form on our website, we collect:
- Full name
- Business email address
- Plan of interest (selected from available subscription options)
- Any additional information you voluntarily include in a message field
We do not collect payment information, credit card numbers, or process financial transactions through this website.
2.2 Information Collected Automatically
When you visit our website, our hosting provider may automatically log standard server data, including: IP address and approximate geographic location, browser type and version, operating system, referring URL, pages requested and timestamps, and device type.
This is standard server logging for security and uptime monitoring purposes. We do not actively process or analyze this data at the individual level.
2.3 Information from Third Parties
We may receive limited information about you from marketing platforms, LinkedIn, or referral partners — only when you have previously engaged with our content on those platforms.
3. How We Use Your Information
We use the information we collect to:
- Contact you to schedule a free consultation based on your form submission
- Understand which service plan best fits your needs before the call
- Send follow-up communications related to your inquiry (no unsolicited promotional blasts)
- Improve our website and user experience using aggregated, anonymized analytics data
- Comply with legal obligations if required by law or regulation
We do not use your information for automated decision-making or profiling.
4. Legal Basis for Processing
We are a US-based company operating under the laws of Florida. To the extent we serve users in the EU/EEA or other jurisdictions with applicable data protection laws, we process your personal data under the following bases:
| Processing Activity | Legal Basis |
| Responding to your consultation request | Performance of a contract / Legitimate interest |
| Sending follow-up sales communications | Legitimate interest |
| Analytics and marketing cookies | Consent (opt-in via cookie banner) |
| Compliance with legal obligations | Legal obligation |
You have the right to object to processing based on legitimate interest, and to withdraw consent at any time (see Section 7).
5. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties.
We may share your data with:
- CRM and email tools (e.g., HubSpot, Notion, or similar) used to manage our sales pipeline — these vendors are contractually bound to protect your data
- Analytics providers (e.g., Google Analytics) — only in anonymized/aggregated form
- Legal authorities — when required by law, court order, or to protect our rights
6. Cookies
Our website uses cookies and similar technologies. We distinguish between strictly necessary cookies and cookies that require your prior consent.
| Cookie Type | Purpose | Requires Consent? |
| Strictly necessary | Core website functionality (navigation, form submission security) | No (legally exempt) |
| Analytics | Understanding traffic and user behavior in aggregated form | Yes — prior opt-in |
| Marketing | Retargeting and ad attribution (if applicable) | Yes — prior opt-in |
Analytics and marketing cookies are not loaded until you give explicit consent through our cookie consent banner. You may accept all, reject all, or configure your preferences at any time via the cookie settings in our website footer. Rejecting non-essential cookies will not affect your ability to use the website.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to access — request a copy of the data we hold about you
- Right to rectification — correct inaccurate or incomplete data
- Right to erasure — request deletion of your data
- Right to restriction — limit how we process your data
- Right to data portability — receive your data in a machine-readable format
- Right to object — object to processing based on legitimate interest
- Right to withdraw consent — where processing is based on consent
To exercise any of these rights, contact us at gian@ciaocreativelab.com. We will respond within 30 days.
If you are located in the EU/EEA and believe we have violated your rights, you may lodge a complaint with the relevant supervisory authority in your country of residence.
8. Data Retention
- Lead/contact form submissions: retained for 24 months from the date of submission, or until you request deletion
- Analytics data: retained in aggregated/anonymized form indefinitely
- Active client records: retained for the duration of the business relationship plus the number of years required by applicable law
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- Encrypted data transmission (HTTPS/TLS)
- Access controls on internal systems
- Regular review of data handling practices
No method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will notify you in the event of a data breach that affects your rights, as required by applicable law.
10. International Data Transfers
VisualOps is based in the United States. If you are located outside the US, your data will be transferred to and processed in the United States. By using our website and submitting your information, you consent to this transfer. We take reasonable steps to ensure your data is handled securely and in accordance with this Privacy Policy.
11. Children’s Privacy
Our services are directed exclusively at businesses and professionals. We do not knowingly collect personal information from anyone under the age of 16. If you believe a minor has submitted data through our website, contact us immediately at gian@ciaocreativelab.com.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the «Last Updated» date at the top of this page. For material changes, we may notify you directly via email if we have your contact information.
13. Contact Us
For questions, requests, or complaints about this Privacy Policy:
| Company: | Ciao Creative Lab, LLC (operating as VisualOps) |
| Address: | 1555 Bonaventure Blvd #163, Weston, FL 33326, United States |
| EIN: | 99-4072682 |
| Email: | gian@ciaocreativelab.com |
| Website: | visual-ops.com |